Neptune Flood Inc.
Carrier website links, underwriting access points, mapped product lines, and appetite notes in one place.
This appetite summary is only a guide. Confirm eligibility, submission requirements, restrictions, and binding authority directly with the carrier or underwriter before relying on it.
Carrier appetite summary
Neptune Flood operates as a technology-driven MGA writing private flood insurance on U.S. properties nationwide. Products are currently available in all 50 U.S. states only; no international placements. Within those states, eligibility is determined by Neptune’s proprietary Triton underwriting engine using location-specific flood risk, elevation, and other factors. Preferred / target risks (implied by appetite and automation): - One- to four-family residential, small commercial, and RCBAP condo buildings that fit within Triton’s automated eligibility, with no significant prior flood loss history. - Risks that otherwise qualify for NFIP but where customers want broader coverage or improved limits and terms; binding is fully digital via the Agent Portal or consumer platform. Restricted or declined risks (hard ineligibles published by Neptune): - Any property with more than one prior flood loss, or a single prior flood loss greater than $25,000. - Manufactured or mobile homes. - Buildings located partially or entirely in, on, or over water (e.g., structures extending over piers or waterways). - Properties in excluded high‑risk geographic pockets, regardless of state availability: - Fire Island, NY - Padre Island, TX - Block Island, RI - Chesterfield Flats, MO - Topsail Beach, NC - Monroe County (Key West), FL - Additional properties may be declined by Triton based on modeled flood frequency/severity, elevation, and other risk factors even if not listed above; these are treated as out-of-appetite by the automated rules. Geographic notes: - Products are available in all 50 U.S. states, but the above specific areas are explicitly not written. - Eligibility is always subject to Triton’s automated risk assessment; agents should expect occasional declinations in very high-risk micro-locations. Submission / binding process for agents: - Agents must be appointed/registered with Neptune before submitting business. Appointment is requested and completed online; Neptune then collects any additional required agency information and provides access to the Agent Hub/Portal. - To quote or bind, agents log in to the Neptune Flood Agent Hub, enter property and coverage details, and receive instant quotes via the Triton underwriting system. The same data entry determines eligibility; if ineligible, the system will return a decline and the risk should be placed elsewhere (e.g., NFIP) if flood coverage is required. - For binding, follow the Agent Hub workflow to confirm coverages, effective date, and insured details; the portal will indicate any missing data or documents needed. Trailing documents (e.g., signed applications, lender docs, or other underwriting materials) are uploaded through the Agent Portal under Policy Management. Broker / producer instructions and operational notes: - All underwriting decisions are made by Triton; there are no traditional manual underwriters. Agents should not expect individual risk negotiations or exceptions outside the engine’s rules. - If unsure whether a risk is eligible, Neptune directs agents and customers to simply run a quote; the system will respond within about two minutes with an accept/decline based on its rules. - Neptune emphasizes fully digital handling: quoting, binding, document delivery, and policy management are done via the online portal or embedded partner platforms; support, trailing docs, and most service questions are funneled through support@neptuneflood.com or the Agent Portal. - Agents may also write NFIP policies in rare cases where a property does not meet Triton’s private-flood underwriting criteria, but this is typically done via the agent’s own NFIP channels, not through Neptune’s private flood product. Operational takeaway: Treat Neptune as a nationwide, rules-based private flood market with strong interest in standard residential, commercial, and RCBAP properties, but with firm declines on multiple/large prior flood losses, manufactured/mobile homes, any structures in/on/over water, and certain named coastal/island zones. All submissions should go through the digital Agent Hub, and eligibility is effectively binary per Triton’s automated rules—assume very limited room for exceptions or individual underwriter appeals.