Cypress Insurance Group
Carrier website links, underwriting access points, mapped product lines, and appetite notes in one place.
This appetite summary is only a guide. Confirm eligibility, submission requirements, restrictions, and binding authority directly with the carrier or underwriter before relying on it.
Carrier appetite summary
Carrier identity & footprint: - Cypress Property & Casualty Insurance Company ("Cypress") is a Florida‑domiciled P&C carrier writing in Florida and Texas, distributed primarily via Service First Insurance Group (MGA) and independent agents. Lines include homeowners, dwelling fire, condo, rental property, builders’ risk, commercial condo, renters, artisan GL, flood and service line.([cypressig.com](https://www.cypressig.com/?utm_source=openai)) - Official website confirms personal lines focus and that policies are available only in FL and TX.([cypressig.com](https://www.cypressig.com/?utm_source=openai)) General appetite (home and related property): - Target risks: standard preferred and standard homeowners, condo unit-owners, rental dwellings (1–4 family) and small residential builders’ risk in Florida and Texas. Marketing emphasizes tailored coverage for typical primary residences and investment properties rather than specialty/high‑hazard occupancies.([cypressig.com](https://www.cypressig.com/?utm_source=openai)) - Distribution: business is placed through appointed independent agents and MGAs (not direct to consumer). Agents/Service First act as the primary point of contact for underwriting information and changes.([insuranceunderwritingweb.com](https://www.insuranceunderwritingweb.com/profile/cypress-insurance-group/201441/?utm_source=openai)) - Underwriting posture: company and regulator filings describe a focus on “quality underwriting” and long‑term profitability in catastrophe‑exposed markets, which in practice means tight controls on insured‑to‑value, age/condition, and catastrophe mitigation, plus conservative use of reinsurance.([cypressig.com](https://www.cypressig.com/?utm_source=openai)) Key underwriting themes observed from company communications and complaint responses: - Insurance‑to‑Value (ITV): Cypress requires homes to be insured at 100% of replacement cost as determined by its approved replacement‑cost tool (ISO 360Value / similar). Where an agent submits Coverage A below tool‑indicated replacement cost, Cypress reserves the right to increase limits and corresponding premium within the 60‑day underwriting discovery period without additional insured consent.([bbb.org](https://www.bbb.org/us/fl/jacksonville/profile/insurance-companies/cypress-property-casualty-insurance-company-0403-9001871/customer-reviews?utm_source=openai)) - Underwriting discovery window: standard 60‑day discovery period from inception during which Cypress may adjust coverage, pricing, or eligibility if the risk does not meet guidelines (e.g., underinsurance, condition issues discovered via inspection).([bbb.org](https://www.bbb.org/us/fl/jacksonville/profile/insurance-companies/cypress-property-casualty-insurance-company-0403-9001871/customer-reviews?utm_source=openai)) - Use of inspections: exterior and/or interior inspections are routinely used post‑bind in FL/TX to validate condition, updates, occupancy, and ITV; material discrepancies from the application can lead to rewrite, endorsement, surcharge, or non‑renewal. - Catastrophe sensitivity: located and heavily concentrated in hurricane‑exposed markets, so expect strong attention to roof age and condition, wind mitigation features, proximity to coast or high‑risk flood zones, and adherence to modern building codes.([cypressig.com](https://www.cypressig.com/?utm_source=openai)) Preferred home/condo/rental business (inferred from appetite and market position): - Primary or secondary owner‑occupied one‑ or two‑family dwellings meeting current or recent building codes, particularly post‑2002 Florida Building Code construction or well‑documented structural/wind‑mit upgrades. - Roofs within carrier‑acceptable age thresholds with no evidence of deterioration; documented replacements are favored. - Properties with completed wind mitigations (hurricane clips/straps, impact‑rated openings or shutters, hip roofs, updated coverings) and clean loss history. - For rental properties, well‑maintained 1–4 family dwellings with professional management and no short‑term rental exposure, in lower‑crime, non‑coastal or less cat‑exposed territories. - Condo and renters risks in well‑managed associations with solid master policies and no major open structural issues. Restricted / higher‑scrutiny characteristics (likely submit‑prior‑to‑bind or subject to post‑bind review): - Material deviation between agent‑stated Coverage A and carrier tool replacement‑cost values. Expect coverage and premium to be trued up quickly if under‑stated.([bbb.org](https://www.bbb.org/us/fl/jacksonville/profile/insurance-companies/cypress-property-casualty-insurance-company-0403-9001871/customer-reviews?utm_source=openai)) - Older homes, especially pre‑1990 construction without documented system and roof updates, or homes in high‑crime or high‑frequency loss areas. - Prior non‑weather losses (water, fire, liability) or multiple losses irrespective of cause. - Dwellings near the coast, in storm surge‑prone areas, or in higher‑risk flood zones; may require separate flood coverage, higher wind/hurricane deductibles, or be written only via specific programs. - Complex occupancies (e.g., mixed residential‑commercial) or multi‑family >4 units—more likely placed in commercial condo/other programs via MGAs. Commonly declined or ineligible (based on carrier positioning and FL/TX market norms; verify in portal): - Significantly under‑insured homes where insured refuses to accept ITV‑driven limit increases. - Poor physical condition: unrepaired roof or structural damage, significant deferred maintenance, or uncorrected inspection issues. - Unacceptable occupancy/use: vacant or unoccupied dwellings without proper endorsement, short‑term vacation rental or Airbnb/VRBO‑type use outside program guidelines, or certain board‑and‑care/group uses. - Known severe liability hazards (aggressive dog breeds, trampolines without safety controls, unfenced pools, etc.) or disqualifying prior losses (arson, fraud, repeated non‑weather water losses), consistent with standard homeowners market practice. Geographic notes: - States written: Florida and Texas only for personal property lines per company website and regulatory filings.([cypressig.com](https://www.cypressig.com/?utm_source=openai)) - Distribution in both states largely via independent agents, with Service First Insurance Group acting as MGA/retail arm providing access to Cypress products.([insuranceunderwritingweb.com](https://www.insuranceunderwritingweb.com/profile/cypress-insurance-group/201441/?utm_source=openai)) - Expect coastal and Tier‑1 county restrictions, including tighter roof and mitigation requirements, higher named‑storm or hurricane deductibles, and possible caps or moratoria around landfalling events. Submission & producer expectations (home and related lines): - Business must be submitted through appointed agents with access to the Cypress / Service First platforms or agent portal; no direct‑to‑consumer submissions.([cypressig.com](https://www.cypressig.com/?utm_source=openai)) - Agents are responsible for running the approved replacement‑cost tool and quoting at 100% replacement cost; altering limits materially below tool output is not acceptable and will be corrected in underwriting.([bbb.org](https://www.bbb.org/us/fl/jacksonville/profile/insurance-companies/cypress-property-casualty-insurance-company-0403-9001871/customer-reviews?utm_source=openai)) - Full, accurate disclosure of year built, updates (roof, plumbing, electrical, HVAC), occupancy, prior losses, and any unusual features is expected at quote; discrepancies found via inspection can result in premium increase, coverage revision, or cancellation/non‑renewal within the discovery period. - For higher‑risk or borderline properties (older dwellings, prior losses, coastal proximity), underwriters may require photos, inspection reports, proof of roof replacement or system updates, and evidence of completed repairs to prior damage. - Claims, billing, and service for home, condo, and rental policies route through the Cypress property/casualty service center and claims line (877‑560‑5224). Agents are expected to direct insureds accordingly and use the agent portal for servicing.([cypressig.com](https://www.cypressig.com/?utm_source=openai)) Broker / agent operating notes: - Respect the 60‑day underwriting discovery period: advise insureds that coverage limits and premium are subject to change after inspection and ITV validation; avoid promising that initial quote terms are final until that period expires.([bbb.org](https://www.bbb.org/us/fl/jacksonville/profile/insurance-companies/cypress-property-casualty-insurance-company-0403-9001871/customer-reviews?utm_source=openai)) - Avoid intentional under‑insurance: do not manually reduce Coverage A beneath carrier tool values to “hit a price”; Cypress has demonstrated it will reset limits and premium and apply earned premium based on corrected coverage. - Position Cypress primarily for standard and better‑quality residential risks in FL/TX that fit within ITV and building‑code expectations; steer highly distressed, heavily coastal, or severely loss‑impacted homes to E&S or residual‑market options unless portal appetite explicitly allows. Note: Cypress does not publish a detailed public homeowners underwriting guide on its website; specific eligibility, prohibited risks, and territory/roof age rules must be confirmed in the current agent/MGA portal documents and state program manuals.