Crestwell Insurance
Carrier website links, underwriting access points, mapped product lines, and appetite notes in one place.
This appetite summary is only a guide. Confirm eligibility, submission requirements, restrictions, and binding authority directly with the carrier or underwriter before relying on it.
Carrier appetite summary
Crestwell Underwriters is a Florida-focused commercial residential property MGA backed by Bain Capital and using Mainsail Insurance Company (via Emerald Bay Risk Solutions) as its admitted carrier partner. PREFERRED / TARGET BUSINESS - Primary focus is commercial residential communities of distinction: condominium associations and homeowners’ associations (HOAs), with emphasis on Florida condo associations. - Appetite centers on admitted, property-only placements for association-owned buildings and related property exposures, rather than individual unit owners. - Best fit when insureds are professionally managed communities with engaged boards, stable operations, and desire for tailored coverage and service. GEOGRAPHIC FOCUS - Initial and current footprint is Florida; offerings are explicitly described as admitted, property-only coverage for condominium associations in Florida. - Crestwell also participates in assumption of a portfolio of Citizens Property Insurance Company policies as part of Florida depopulation activity; brokers should expect alignment with Florida regulatory standards and Citizens takeout timelines. COVERAGE & LIMITS (PROPERTY-ONLY) - Admitted commercial property form for associations, with a focus on multi-family/condo and HOA schedules. - Special Cause of Loss form (broad form) for enhanced protection. - Total Insured Value (TIV) capacity up to approximately $60M per account. - Multi-peril package options may include: - Backup of sewers and drains coverage (up to about $150,000 limit of liability). - Windstorm and hail / wind‑driven rainwater endorsement (multi‑peril only), up to about $250,000 limit of liability. - Theft (crime) coverage for association-owned property. - Optional equipment breakdown coverage. - Property enhancement endorsement (multi‑peril only) including subcoverages such as debris removal, “fungus”/wet or dry rot and bacteria, and outdoor property. - ACV roof option indicated as coming soon, suggesting flexibility in roof-valuation strategy for wind‑exposed structures. RESTRICTED / DECLINED CLASSES (INFERRED) - Appetite is explicitly limited to commercial residential associations, so non-association commercial real estate (e.g., standalone industrial, retail, hospitality, or habitational not governed by an association) will generally fall outside target and likely be declined. - Focus on property-only; other primary casualty or multiline placements outside the association property package are not advertised and should be assumed out of appetite unless specifically discussed with underwriting. - Given emphasis on disciplined, data-driven underwriting and Florida catastrophe exposure, expect tight controls on: - Poorly maintained properties, distressed or unmitigated roofs, and inadequate risk management. - Adverse prior loss experience, open hurricane or major water losses, and non-compliance with Florida building codes. - Non-Florida locations (no indication of multi-state appetite at this time). BROKER / PRODUCER & SUBMISSION NOTES - Crestwell positions itself as an MGA working through independent agents, not direct to consumer. - They highlight a partnership model with agents to deliver tailored solutions; producers should be prepared to provide detailed schedule of locations, construction, occupancy, year built/roof age, and loss history to support the “data‑driven” underwriting posture. - While a formal appetite guide or required submission checklist is not published publicly, the Citizens takeout and Florida condo focus imply that standard Florida commercial residential submission data (including wind mitigation, building updates, and COPE details) will be critical for indications, quotes, and binding. - Contact and claim references on official materials use the crestwelluw.com domain and Ryze Claims for Mainsail, so producers should route new business and servicing through Crestwell’s MGA channels and use Citizens-provided contacts when dealing with assumption business. OPERATIONAL EMPHASIS - Underwriting is described as disciplined and data‑driven, with strong reinsurance and AM Best A‑ carrier backing through Emerald Bay/Mainsail. - Target outcome is stable capacity and competitive pricing for Florida commercial residential associations, especially in the context of Citizens depopulation and a constrained private market. - Agents should frame submissions around long-term, stable association risks and be prepared for underwriting scrutiny consistent with catastrophe‑exposed Florida property portfolios.