CNA
Carrier website links, underwriting access points, mapped product lines, and appetite notes in one place.
This appetite summary is only a guide. Confirm eligibility, submission requirements, restrictions, and binding authority directly with the carrier or underwriter before relying on it.
Carrier appetite summary
CNA’s currently verified public-facing guidance still points to its Commercial Customer Segments Appetite PDF as the closest consolidated appetite source. The published appetite emphasizes targeted growth in key customer segments rather than a broad transactional class-by-class guide. Preferred or highlighted segments include Professional Services, Financial Institutions, Technology, Construction, and additional broader areas noted by CNA such as Cultural Institutions, Education, Wholesale Distribution and Retail. Within construction, CNA specifically calls out appetite for commercial, industrial, institutional and civil contractors, including concrete, electrical, general contractors, grading/excavation, highway/street/road, roofing, sheet metal/mechanical/A/C/plumbing, and utility/excavation. For Commercial Property, CNA states it serves organizations of all sizes through CNA Connect for smaller companies, CNA Paramount for mid-sized firms, and CNA Touchstone Property for larger property risks; current property marketing highlights admitted fast-quote capability for Touchstone Property, shared/layered placements, support for approved broker manuscript forms, admitted and non-admitted quoting, primary/buffer/excess/quota-share flexibility, maximum fire capacity of $200M on shared/layered placements, monoline capacity up to $750M, and up to $15M for California earthquake and SFHA exposures. For Umbrella/Excess, CNA markets broad industry appetite and flexible underwriting, with dedicated regional underwriting contacts published for broker access. For Workers’ Compensation, CNA publicly promotes broad industry support, risk control, return-to-work resources, and directs agents/brokers ready to quote small business workers’ comp to CNA Central. Submission/producer workflow notes: CNA’s Agent Center/CNA Central is the main producer platform, and CNA states agents and brokers can start and bind quotes, access policy documents, loss runs and claims information there; small business pages specifically direct producers to CNA Central for quote-and-bind activity, and note many classes are issued in real time or within hours. Geographic notes: CNA is a U.S. commercial carrier with branch presence across the country; product pages note not all coverages are available in all states, and an August 25, 2026 CNA press release states CNA submitted a California commercial property filing under the Sustainable Insurance Strategy to make CNA Touchstone Property available across California, including distressed areas, subject to CNA underwriting criteria and resilience considerations. Restricted/declined classes: CNA’s currently verified public pages do not publish a detailed public decline list or class-by-class restricted schedule for these product lines, so any hard declinations, occupancy restrictions, CAT constraints, or line-size exclusions should be confirmed directly with CNA underwriting or through CNA Central before marketing. Broker notes: use the public appetite PDF for segment direction, use industry/product pages for line-specific positioning, route small business CPP/WC activity through CNA Central, and contact regional underwriting on umbrella/excess opportunities when structure or attachment strategy is important.