All Star General
Carrier website links, underwriting access points, mapped product lines, and appetite notes in one place.
This appetite summary is only a guide. Confirm eligibility, submission requirements, restrictions, and binding authority directly with the carrier or underwriter before relying on it.
Carrier appetite summary
Publicly available, carrier-authored underwriting or appetite guides for All Star General Insurance Agency are not published or accessible as of this refresh. The primary verified role is as a managing general agency/program administrator for non‑standard private passenger auto, historically for Ocean Harbor Casualty and related programs, with binding, underwriting, and premium collection authority focused on California personal auto risks. ([bdrshield.com](https://www.bdrshield.com/blog/case-study-star-general-insurance-agency-spins-vembu-backups-critical-servers-upper-management/?utm_source=openai)) Preferred business (inferred from role and market segment – confirm with current program guides): - Non‑standard private passenger auto in California and potentially other select states where Ocean Harbor/related carriers file programs handled by All Star General. ([bdrshield.com](https://www.bdrshield.com/blog/case-study-star-general-insurance-agency-spins-vembu-backups-critical-servers-upper-management/?utm_source=openai)) - Risks placed via appointed producers using All Star’s producer/insured portal (portal.allstargeneral.com) or comparative raters integrated through Symbience/HawkSoft download. ([carriers.hawksoft.com](https://carriers.hawksoft.com/?utm_source=openai)) Restricted/declined classes: - No explicit, current class‑by‑class auto appetite (SR‑22, youthful drivers, prior losses, etc.) is published by All Star General. These criteria are controlled by the underlying carriers (e.g., Ocean Harbor) and are only available in carrier/MGA manuals for appointed producers. - Do not assume standard/preferred auto appetite; Ocean Harbor and associated programs are typically positioned as non‑standard, price‑sensitive markets, so clean preferred risks may be better placed with standard carriers. Geographic notes: - All Star General operates as an MGA with authority to bind policies and underwrite Ocean Harbor Casualty business for insureds located and domiciled in California under its MGA agreement; the agreement historically capped annual written premium volume and later increased that cap (from $10M to $30M), confirming a California‑centric personal auto book. ([floir.com](https://floir.com/docs-sf/property-casualty-libraries/financial-examination-reports/2019/oceanharbor12312019.pdf?sfvrsn=e4d0ddaa_4&utm_source=openai)) - Corporate and regulatory filings show presence in California and Texas, but the MGA authority reference for personal auto is specific to California risks; verify any other states on a program/binder basis before quoting. ([bbb.org](https://www.bbb.org/us/ca/san-diego/profile/auto-insurance/all-star-general-insurance-agency-1126-172009320/addressId/335343?utm_source=openai)) Submission / workflow expectations (producer‑facing operations): - Business is transacted through the All Star General/Bluefire producer portal at "https://portal.allstargeneral.com" for both insured and producer logins; producers must be appointed and set up on the portal prior to binding. ([loginslink.com](https://loginslink.com/allstar-insurance-login?utm_source=openai)) - Agency download is available for personal auto policy transactions (new business, renewals, endorsements, cancellations, reinstatements) into agency management systems via Symbience; setup requires completion of the "All Star General Download Request" form and emailing or faxing it to download@allstargeneral.com / 800‑902‑7827. ([carriers.hawksoft.com](https://carriers.hawksoft.com/?utm_source=openai)) - Setup lead time for download is approximately two weeks; agencies are instructed not to re‑submit the download form unless requested by Producer Technical Support. ([carriers.hawksoft.com](https://carriers.hawksoft.com/download-forms/download/6aad49f295105f05d60b8af34e63c78a?utm_source=openai)) Broker / producer instructions and contacts: - Producer Technical Support for download and technical issues: 1‑800‑202‑7827, option 5, and email download@allstargeneral.com. ([carriers.hawksoft.com](https://carriers.hawksoft.com/?utm_source=openai)) - Corporate and customer service contact channels (for servicing and claims issues, not underwriting guidance) are published, including toll‑free numbers and mailing addresses tied to All Star General and AFA Claim Services; these confirm operational ties but do not add formal appetite rules. ([pissedconsumer.com](https://www.pissedconsumer.com/company/all-star-general-insurance-agency/customer-service.html?utm_source=openai)) Operational guidance for brokers (practical takeaways): - Treat All Star General as an MGA/program outlet for non‑standard California personal auto (often Ocean Harbor paper); the MGA has delegated binding and underwriting authority but follows underlying carrier manuals. - For any detailed eligibility (driver points, DUIs, vehicle types, prior insurance, SR‑22, etc.), consult the specific All Star/Bluefire program guide or Ocean Harbor auto manual in your producer resources or portal; they are not public. - Confirm current state availability and any moratoria or new‑business suspensions with your All Star/Bluefire marketing or underwriting contact before marketing broadly; public sites do not enumerate active states or territories. - Use the producer portal for rating, new business, endorsements, and servicing; set up or maintain agency download if you want automated policy transactions into your AMS. Because All Star General does not publish a public appetite or underwriting guide, treat this summary as structural/operational context and always defer to the latest program manuals, bulletins, and portal messaging for binding authority, class restrictions, and pricing rules.